1. What is the working relationship between Trioova and Professionals?
2. How is security maintained?
Trioova is compliant with HIPPA, PHIPA and PIPEDA legislative standards and goes beyond standards with information encrypted, 256 bit keys used to authenticate users & track file access & permissions. For more information on security, you can visit https://www.trioova.ca/security/
3. What does it cost customers to sign up, what does it cost me?
Trioova is free for your patients/customers. When a customer pays for a service through Trioova, health providers keep 87% of their service fees, Trioova keeps 13% (transaction fee).
4. Are there any additional fees?
Nope! Everything is included in the 13% transaction fee, rest assured. Part of this goes towards the (the 2.9% + 30 cent/transaction online payment fee in Stripe).
5. Why do I have to put in my banking information when I register?
In order for you to accept payments, the system requires you to sign up for a Stripe account. This is the same system used in companies like Airbnb & Uber that have a marketplace element to them. You can review the privacy policies and service agreement on Stripe's website, https://stripe.com/ca/ssa.
No member of the Trioova team can edit, view or manage your "Stripe Connect" account, it is encrypted and kept for you only. This account is “incoming only” (we cannot charge you through this account).
6. How often am I paid?
You are automatically paid weekly, based on your previous week's earnings.
7. Can I chart or leave notes after an appointment?
Yes! In the CareDrive, you are able to upload notes, reports, files of any kind. You can even share access to the files with patients, caregivers or other health providers working with your clients.
8. How much should I charge for my services?
You choose what you charge for your own services. It is recommended that you follow guidelines set by your college/association/industry, when applicable.
9. Do my clients get receipts for their transactions to submit for insurance purposes?
Yes, clients will be emailed transaction receipts for every appointment. Proof of service receipts are also accessible within the platform at any time.
10. Can Trioova get me clients?
Trioova is a marketplace, users can be patients, family caregivers, employers or insurers. Trioova cannot guarantee you clients, however we do provide all of our providers with additional marketing tools to empower their business. Think of Trioova as your technology and marketing partner, helping you do what you do best ... delivering excellent care.
Take control of your practice and contact us about marketing opportunities! Finding clients in your area isn't as hard as it seems and we support you in your efforts.
11. Is Trioova only in Canada?
Yes, there are Trioova professionals across Canada (in over 40 locations from Ontario to British Columbia!). We plan on expanding soon!
Your business starts with Trioova.